Refund policy

Refunds, Returns, and Exchanges

We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return or exchange.

Reasons for returns or exchanges include damaged or defective items, receiving the wrong item, needing a different size, or Change of Mind. Procedures and shipping responsibilities vary depending on your circumstance.

Please note:

If you provide us with an inaccurate or undeliverable shipping address, any additional shipping fees to get your items to you will be your responsibility.
You must initiate a return/exchange be emailing us with a brief description of the problem and a few photographs of any damages or defects. We’re sorry but we cannot accept items returned to us without receiving (and responding to) an email from you first.
All returns and exchanges must be accompanied by Proof of Purchase.
Refunds will be applied to your original payment method. Please allow up to 10 business days for the funds to be returned, and know that it can take some time for your bank or credit card company to process and post the refund on their end.
For general return/exchange questions, or if it’s been more than 14 days since you initiated your return/exchange, please contact us at info@ukegonnaloveit.com

Damaged Items

If your item or items are damaged in transit:

Take one or more photos of the damaged outer packaging and the damaged product(s).
Email the photos to us at info@ukegonnaloveit.com, along with a brief description of the issue.
Once we approve the exchange, we’ll send you information on how to return the original damaged item.
We will take it up with our provider and have a new item(s) shipped to you at no charge to you.
The item(s), even though damaged, must still be unworn/unused and still have tags/stickers attached.

Defective Items

If your item is defective:

Take one or more photos of the defect(s).
Email the photos to us at info@ukegonnaloveit.com, along with a brief description of the issue.
Once we approve the exchange, we’ll send you information on how to return the original defective item.
We will take it up with our provider and have a new item(s) shipped to you at no charge to you.
The item(s), even though defective, must still be unworn/unused and still have tags/stickers attached.

Wrong Item Received (including us sending you the wrong size)

If you received the wrong item:

Take one or more photos of the item received. If the wrong item is part of a larger purchase, please take a photo of the whole order as well.
Email the photos to us at info@ukegonnaloveit.com, along with a brief description of the issue.
Once we approve the exchange, we’ll send you information on how to return the original incorrect item.
We will take it up with our provider and have a new item(s) shipped to you at no charge to you.
The item(s), even though incorrect, must still be unworn/unused and still have tags/stickers attached.

Need a Size Exchange (you got the size you ordered but it doesn’t fit)

If you received the size you ordered but it doesn’t fit:

We are happy to process one (1) size exchange per order with no additional shipping charges.
If, after trying a second size, you still require a size exchange, you will be responsible for new shipping charges.
We do our best to supply you with measurements and fitting guidelines in our product descriptions. Please help us keep shipping charges to a minimum by reading the descriptions in full to make sure you’re ordering the right size for you.
We know sizing for gifts can be tricky, which is why we offer the “first exchange free” policy.
Email us with a brief description of the issue at info@ukegonnaloveit.com
Once we approve the exchange, we’ll send you information on how to return the original item.
The item to be exchanged must be unworn/unused and have tags/stickers attached.

Change of Mind

If the item just wasn’t what you imagined:

We can accept returns and exchanges for Change of Mind.
Should you choose to exchange the item for something else in our catalog, we will waive the charges to ship the original item back to us.
If you choose to receive a refund instead, you will be responsible for the charges of shipping the original item back to us.
Email us with a brief description of the issue at info@ukegonnaloveit.com
Once we approve the return/exchange, we’ll send you information on how to return the original item.
The item to be exchanged/returned must be unworn/unused and have tags/stickers attached.
If you are genuinely unhappy with the item for any reason, please let us know why when you send the email. Your feedback is important and helps us improve our products, reduce waste, and keep shipping charges to a minimum.

Non-Returnable Items

We are unable to return or exchange custom items unless they are damaged or defective.
If that is the case, take a few photos of the item and email us with a brief description of the issue at info@ukegonnaloveit.com
Once we approve the exchange, we’ll send you information on how to return the original item.
The item to be exchanged must be unworn/unused and have tags/stickers attached.
Sorry, gifts cards are non-returnable.

Sale and Clearance Items

For the sake of exchanges and returns, any item purchased at a sale price is treated the same as items purchased at full price.
However, items purchased at a “clearance” price are not eligible for returns/exchanges. All clearance sales are final.
If you choose to return an order purchased with the 10% “New customer” discount, you will not be eligible to use the 10% discount again.

Last updated and effective as of May 1, 2026